Contact Us

Account Information &
Member Services

24-hour Account Information

Local:
1-915-778-0009
Toll-free:
1-800-772-0009
TTY/TDD only:
1-915-774-6080

Member Services

Chat with us:
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Email:
_gecusupport@mygecu.org
Local phone:
1-915-778-9221
Toll-free:
1-800-772-GECU
Merchant Verification:
1-915-774-6067

Operations Center

Mailing Address
GECU, PO Box 20998
El Paso, Texas, 79998-0998

GECU Debit Card™ &
MasterCard® Services

Lost or stolen card

GECU Debit Card™ or MasterCard®:
1-800-442-4757
24 Hours / 7 Days
GECU ATM Card:
1-800-772-4328 or
1-915-778-9221
Mon - Fri: 9 am - 5 pm
Saturday: 9 am - 12 pm

Cardholder Support

GECU Debit Card™ or MasterCard®:
1-800-442-4757

Payment Address

GECU MasterCard®:
PO Box 672051
Dallas, Texas 75267-2021

Activate a Card

GECU MasterCard®:
1-866-883-8472
24 Hours / 7 Days
GECU Debit Card™:
1-877-296-2733
24 Hours / 7 Days

Mortgage Loans

Error Resolution and Information Request:
GECU, P. O. Box 981014
El Paso, Texas 79998-1014

Click Here for more information on this process.

Disputes

GECU Debit Card™ Disputes:

1-800-808-6402
Mon - Fri: 6 am - 6 pm
Debit Card Dispute Form

Travel Tips

Click here for more information on Travel Tips.